Privacy Policy

🛡️ PRIVACY POLICY

ACE Airport Transfers — operated by ACE Chauffeuring Ltd

Last updated: October 2025

1. Who We Are

ACE Airport Transfers is a trading name of ACE Chauffeuring Ltd, based in Liverpool, United Kingdom.
We provide pre-booked private hire and airport transfer services across the UK.

For the purposes of data protection law, ACE Chauffeuring Ltd (“we”, “our”, “us”) is the Data Controller of your personal information.


2. Information We Collect

We may collect the following personal data when you use our website or services:

  • Name, email address and phone number

  • Pickup and drop-off addresses, date and time of travel

  • Flight numbers or travel details

  • Payment details (processed securely via our payment partners)

  • Messages or notes you submit through our contact or booking forms

We do not store full payment card details on our servers.


3. How We Use Your Information

We process your personal data to:

  • Confirm and manage your bookings

  • Send booking confirmations and journey updates

  • Communicate with you about your enquiries

  • Assign drivers and coordinate your transfers

  • Improve our website and services

  • Meet legal and regulatory obligations

We may also use anonymised data for analytical purposes (e.g., average journey times, popular routes).


4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • To perform a contract with you (e.g., a confirmed booking)

  • To comply with legal obligations (e.g., HMRC record-keeping)

  • For our legitimate interests in managing and improving our business

  • With your consent (e.g., optional marketing updates)


5. Sharing Your Information

We only share your data with:

  • Licensed drivers or partner operators assigned to your journey

  • Payment processors (e.g., Stripe, PayPal)

  • Our IT and hosting providers who help operate this website
    All partners are required to handle your information securely and lawfully.

We do not sell or rent your information to any third parties.


6. Data Retention

We keep your booking and communication records for as long as necessary to:

  • Complete your journey and manage any follow-up enquiries

  • Comply with accounting and legal requirements
    After this period, your personal data is securely deleted or anonymised.


7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing or withdraw consent

  • Request data portability

To exercise these rights, email: info@aceairporttransfers.co.uk


8. Cookies & Analytics

Our website may use cookies or Google Analytics to help us understand visitor traffic and improve performance.
You can adjust cookie settings in your browser at any time.


9. Security

We use SSL encryption, secure hosting, and restricted data access to protect your information.


10. Contact Us

If you have any questions about this Privacy Policy, please contact:
ACE Chauffeuring Ltd
Liverpool, United Kingdom
📧 info@aceairporttransfers.co.uk
🌐 www.aceairporttransfers.co.uk